At Green Decor Hub, we’re committed to making your garden transformation journey as smooth as possible. Whether you’re enhancing your outdoor space with our premium composite decking, elegant garden ornaments, or practical storage solutions, we want you to be completely satisfied with your purchase.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping: £12.95 via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping: Available on orders over £50 via EMS
    • Delivery within 15-25 business days after dispatch
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote regions.

Returns & Exchanges Policy

We stand behind the quality of our garden transformation products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • All original packaging and tags must be intact
  • Proof of purchase must be provided

Non-Returnable Items

Due to hygiene reasons and product nature, the following items cannot be returned:

  • Garden Hoses & Watering Equipment (once unwrapped from packaging)
  • Hanging Baskets with live plants (Herbaceous Perennials)
  • Custom-cut Decking Boards (made to your specifications)

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Care Team
Email us at [email protected] within 15 days of receiving your order with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Item name and reason for return
  • Your preferred resolution (refund or exchange)
  • Confirmation that the item is unused in original packaging

Step 2: Receive Return Authorization
Within 2 business days, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • The return shipping address

Step 3: Package and Ship Your Return
Securely pack the item(s) in original packaging with:

  • The RMA number clearly visible
  • A copy of your order confirmation

Ship your return using a trackable service to:
Green Decor Hub Returns
41 Hurst St, Birmingham, GB B7R 8BJ

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for faulty items)

Note: Depending on your financial institution, it may take 3-10 business days for the refund to appear in your account.

Exchange Process

For exchanges:

  • We’ll ship your replacement once we receive the original item
  • You’ll receive tracking information via email
  • Any price differences will be charged/refunded accordingly

Damaged or Faulty Items

If you receive a damaged item (like a cracked garden ornament or flawed decking board):

  • Contact us immediately with photos of the damage
  • We’ll arrange a free return and expedite your replacement
  • In some cases, we may issue a refund without requiring return

Need Assistance?

Our customer care team is happy to help with any questions about shipping, returns or exchanges.

Contact us at [email protected] or call +44 121 123 4567 during business hours (Monday-Friday, 9am-5pm GMT).

Thank you for choosing Green Decor Hub for your garden transformation needs. We appreciate your trust in our premium outdoor living products.