Returns & Exchanges

At Green Decor Hub, we take pride in offering premium garden transformation products, from our durable composite decking to elegant garden ornaments. While we carefully select each item in our collection, we understand that sometimes a return or exchange may be necessary. This policy outlines our straightforward process to ensure your complete satisfaction.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

• The item must be unused and in its original condition
• All original packaging and tags must be intact
• A proof of purchase must be provided

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Care Team

Email us at [email protected] within 15 days of receiving your order with the following information:

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• The return shipping address

Step 3: Package and Ship Your Return

Securely pack the item(s) in the original packaging and include:

• The RMA number clearly visible on the package
• A copy of your order confirmation

Ship your return using a trackable service to:

Green Decor Hub Returns
41 Hurst St, Birmingham, GB B7R 8BJ

Refund Process

Once we receive and inspect your return:

• We’ll process your refund within 5 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable (except for faulty items)

Note: Depending on your financial institution, it may take 3-10 business days for the refund to appear in your account.

Exchange Process

For exchanges:

• We’ll ship your replacement item once we receive the original
• You’ll receive tracking information via email
• Any price differences will be charged/refunded accordingly

Damaged or Faulty Items

If you receive a damaged or defective item (like a cracked garden ornament or flawed decking board):

• Contact us immediately with photos of the damage
• We’ll arrange a free return and expedite your replacement
• In some cases, we may issue a refund without requiring return