Welcome to Green Decor Hub’s FAQ section. We’ve compiled answers to the most common questions about our garden transformation products and services to help you create your perfect outdoor sanctuary with confidence.
About Our Products
1. What types of garden products do you offer?
We specialise in premium garden transformation products including:
- Artificial plants for low-maintenance greenery
- Durable composite decking and accessories
- Stylish garden storage solutions
- Decorative elements like lanterns and ornaments
- Practical watering systems and hoses
- Structures including gazebos and bike sheds
2. Are your artificial plants weather-resistant?
Yes! Our artificial plants are crafted from UV-resistant materials designed to withstand various weather conditions while maintaining their vibrant appearance. They’re perfect for creating year-round greenery without the maintenance.
3. How does composite decking compare to traditional wood decking?
Our composite decking offers several advantages:
- Greater durability and longer lifespan
- Minimal maintenance (no staining or sealing required)
- Eco-friendly composition using recycled materials
- Consistent colour that won’t fade or splinter
- Slip-resistant surface for safety
Ordering & Account Questions
1. How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Alternatively, visit our homepage and click “Account” in the top navigation.
2. Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the dispatch phase.
3. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Shipping & Delivery
1. What are your shipping options?
We offer two convenient shipping methods:
- Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping: 15-25 business days via EMS for orders over £50
2. Do you ship internationally?
Yes! We ship worldwide from our UK headquarters, excluding some remote areas in Asia and other locations. During checkout, simply enter your address to confirm delivery availability to your region.
3. How are fragile items like garden ornaments packaged?
We take special care with fragile items:
- Double-boxing with protective cushioning
- Recycled packing materials where possible
- Clear “Fragile” labelling
- Special handling instructions for carriers
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return window from the delivery date for most items in original condition. Some large items like decking kits may have special return requirements – please check individual product pages or contact us for details.
2. How do I initiate a return?
Please email [email protected] with your order number and reason for return. We’ll provide return instructions and any applicable return shipping labels. For your convenience, we recommend keeping original packaging for potential returns.
3. When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or credit card company to complete the transaction.
Additional Support
Can’t find the answer you need? Our customer care team is happy to help with any questions about transforming your outdoor space.
Contact us at: [email protected]
Visit us at: 41 Hurst St, Birmingham, GB B7R 8BJ
Happy gardening from the Green Decor Hub team!